We sell items that ship from both the USA and abroad. Shipping costs vary and can be seen by adding the item(s) to your cart.
Items which ship from abroad always specify this in the product description. In rare instances, if an item ships from both the US and abroad and US stock is unexpectedly depleted, to ensure faster delivery we may ship from abroad via an expedited service.
Shipping times vary depending on the item. We do our best to ship all items as quickly as possible and most items ship within a few business days. Made-to-order items may require longer for production. Some items shipped from abroad or certain warehouses may also take slightly longer to process but generally depart within a week.
Delivery time also varies. Items shipped from within the US usually arrive between 2 days and a week after shipment. Shipments from abroad vary more widely but most often arrive within 1-3 weeks. We provide tracking and or shipment/delivery confirmation for 99% of orders.
Please understand that delays are possible, whether due to Covid or some other crisis, postal system or carrier issues, etc. We do our best to navigate issues and see that customers receive items as quickly as possible at a reasonable cost. If an item does not arrive or arrives damaged, please let us know and we will work with you to resolve the issue.
Faster shipping is available for many items. If desired, please contact us for availability and cost prior to purchase.
Customers are responsible for contacting us within a reasonable timeframe when an order is not delivered or seriously delayed. We cannot help track down packages that went missing 3, 6 or 8 months prior.
In the event that an item shows as delivered but was not received, please check with others at the location and then contact us promptly. It may be as simple as system glitch or we may advise that you contact the carrier.
We will do our best to help locate the parcel, open any necessary cases, etc. However, official findings of the carrier are generally considered final. Please understand that this is also due to rampant fraud. Most delivery confirmation scans are now GPS tagged. Neither we nor the shipping carriers can be responsible for the security of your delivery location, theft by neighbors, etc. In such instances, we may advise or work to help any way we can but replacements and refunds are solely at our discretion.
Please be aware that items shipped internationally may be subject to customs fees or import duties. Buyers are responsible for understanding these fees. Shipments can also sometimes be delayed at customs inspection for longer periods of time or face other delivery delays.