Returns & Exchanges
Clothing or jewelry can be difficult to size online. Please see the sizing information in each listing. As long as the item is in the condition in which it was received we can usually exchange it a different size if still available. Items which have been worn or washed & certain items such as undergarments or bespoke items cannot be returned or exchanged.
ALCHEMY OF ENGLAND products are covered against defects in workmanship by the Alchemy Guarantee for the lifetime of the product.
Alchemy products can also be exchanged or returned for refund within 14 days of receipt. Please contact us prior to returning items to obtain an authorization. Items must be unworn/unused & in the same condition received including all Alchemy packaging and inserts. We do not provide return postage for correctly shipped items. Some items may be subject to a 15-25% restocking fee. Please allow 2 weeks for exchange and 21 days for the completion of any refund to allow time for receipt, processing of the return and/or replacement order, etc. Please be aware of your bank or credit card's policy and timetable for posting account credits.
As many of the items we sell are limited editions or collectibles, many sales are generally considered final.
That said, we take customer satisfaction very seriously and will consider refunds or exchanges for products on a case-by-case basis. Items must be in the same condition in which they were received. For some items this may include all packaging & inserts, especially the case for collectibles. Return shipping costs and/or restocking fees may apply.
We also do guarantee the condition of the item you will receive. If any item you receive is damaged or otherwise not as described, please contact us immediately and we will do our best to resolve the issue and/or provide a replacement or refund.
Certain items are covered by limited manufacturer's warranties and guarantees. Please see site descriptions and product documentation for details.
Please feel free to contact us with any question or concern via email.