We are Licensed Alchemy of England dealers and only sell Genuine Alchemy Products, never cheap counterfeits. As such, all Alchemy items offered on this site (includes Alchemy of England, Alchemy Gothic, Alchemy Empire, Alchemy UL13/UL17, Alchemy Carta, etc.) are covered by the brand's Lifetime Guarantee.
ALCHEMY LIFETIME GUARANTEEAlchemy of England guarantees all of their hand-crafted products to be made to the highest standards and of the finest materials, and will therefore repair or replace any purchased item suffering from defects or faulty workmanship, at any time, free of charge!
Alchemy's Guarantee and Returns PolicyAlchemy products are hand made to an unrivaled quality by Alchemy's own craftsmen. Therefore, they absolutely guarantee them against any defects or faulty workmanship and materials.
Defective Alchemy products, whenever purchased, may be returned to Alchemy Customer Care for repair, replacement, or credit if no longer available.
**Please note that this does not include general wear and tear or damage caused by the user/owner. This would include such things as surface darkening, (or patination), which is a natural effect, or forced and over-bending of bangles and ear-wraps, etc, which must be done gently to avoid fracture.